RETURNS POLICY
At Yaawd Media We want you to be completely satisfied with your purchase. If you're not happy with your order, please review our return policy below.
Original Artwork
Due to the unique nature of original art pieces, we do not accept returns or exchanges for these items unless they arrive damaged. If your original artwork arrives damaged, please contact us within 3 days of receipt with photos of the damage. We will work with you to resolve the issue, either through repair, replacement, or refund
Art Prints (Paper and Canvas)
We accept returns of undamaged art prints within 30 days of delivery for a full refund or exchange. Please note the following conditions:
- The print must be in its original condition and packaging.
- You are responsible for the cost of return shipping unless the item arrived damaged or defective.
- If the print arrives damaged, please contact us within 3 days of receipt with photos of the damage. We will arrange a replacement or refund at no additional cost to you.
Apparel
For Jamaican and Reggae themed apparel, we offer a 30-day return policy. Items must be unworn, unwashed, and in their original condition with tags attached. We will provide a full refund or exchange upon receipt of the returned item.
Return Process
1. Contact us at to initiate a return or exchange.
2. Carefully repack the item in its original packaging[3].
3. Ship the item back to us using a trackable shipping method.
4. Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.
Refunds
Refunds will be issued to the original payment method. Please note that original shipping costs are non-refundable unless the item arrived damaged or defective.
Exchanges
If you wish to exchange an item for a different size or design, please follow the return process and indicate your preferred replacement in your communication with us.
We reserve the right to refuse returns that do not meet the conditions outlined in this policy. If you have any questions or concerns, please don't hesitate to contact us.
Restocking Fee
Restocking Fee is 10% of the Product Price.